Frequently Asked Questions

If you have a question it is probably answered below. If not, please contact us and we will be happy to help.

  • REGISTRATION
  • TEST DAY
  • RESULTS

    •        You can apply using below link-

           https://www.ielts.ca/saskatchewan/saskatoon/canesl-saskatoon/

    Acceptable forms of ID are a valid Passport, Canada Permanent Resident (PR) card, a Refugee Protection Claimant Document (RPCD), or a Secure Certificate of Indian Status card (SCIS).

    There are three options:

    The best option is to upload a copy of your passport, PR card or other acceptable ID document in the online registration form.

    If you are unable to upload it, you may email it to us at info@canesl.ca

    You may also stop by in person and we can make a copy for you.

    You must submit your ID document within 72 hours of registration and at least 5 days before the test. 

    On test day you must have the original (copies are not accepted), of the exact same passport or Permanent Resident card you used to register.

    The ID document you bring on test day must be valid. If you have sent your passport to Immigration, please make sure you get it back it before test day.

    If you have received a new ID document since registering, please contact us with the details (number, expiry date) before test day.

    Ways to Pay:

    -       You can pay online.

    -       Call us at: 306-713-3330 with your Visa or MasterCard

    -       Visit us in person. Payment in person can only be made at the Saskatoon location. Our other locations do not accept payment in person. 

    We cannot advise you, only British Council - Types of IELTS exams. Please check with the institution (college, university, Immigration, etc.) you will be sending your results to, or your immigration consultant.

    You will receive confirmation by email after all of these are received:

    • Once the online registration is completed
    • Uploaded ID (passport or PR card)
    • Test fee payment confirmed.

    Yes, you can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.


    More than 14 days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.


    Within 14 days but more than three days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration within 14 days but more than three days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.


    Before five days (excluding the test day) of the test: If you cancel or postpone your IELTS test registration five days before the test (Test day is not counted) you will not receive any refund unless you have a medical reason. If you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.


    To apply for a test date transfer or cancellation please complete and submit the form HERE.

    No, you must register and pay at the same centre. 

     In your IELTS Account you will be able to see details of your test location, date and time, speaking test time, your details, your results, payment status, preparation materials and contact info as well as the cancellation policy.

    Your Reference Number is emailed to you as soon as you submit your online application form in a message called IELTS Application Summary.

    You will need your Reference Number to pay online and log into the Candidate Area.


    Please contact us at info@canesl.ca  or 3067133330. 

    Depending on the nature of the accommodation, special arrangements may take a minimum of six weeks to be approved.


    You must contact us before your test and we will make the change for you, depending on the availability of the other test or module. These changes cannot be made within four days of the test date. 

    Saskatoon:  531 20th St W, Saskatoon, SK S7M 0X6

    Regina:  Unit-170, 2410 Dewdney Avenue, Regina, S4R 1H6

    Saskatoon: We advice you to come by transit if possible or Uber/taxi. Paid parking is available for three hours only in front of the test centre; however, please note the test goes beyond 4 hours in general.

     

    Regina: TBC.

    Your test schedule is available in your IELTS Account.

                          Please do not be late. Anyone who arrives after doors close will not be admitted. 

    All you need to bring is your passport or PR card (the ID you registered with). No other forms of ID are accepted, and photocopies or expired IDs are not permitted.

    Only your ID and a clear bottle of water will be allowed into the test room. Any other belongings you bring will be locked in our cloakroom during the test.

    We will provide pens, pencils, and erasers.

    IELTS ON PAPER           

    Typical IELTS On Paper Test Day Schedule:

    8:30 am – 9:15 am | Check in

    9:30 am – 12:30 pm | Listening, Reading, and Writing tests

    12:30 pm | Lunch break

    1:00 pm – 5:00 pm | Speaking tests

    IELTS ON COMPUTER

    Your test schedule is available in your IELTS Account

    IELTS On Computer tests may run more than once a day. Check your schedule carefully.

    *IELTS On Computer Example Schedule

    Sitting                            Check In        Listening, Reading, and Writing         Speaking Tests

    Sitting 1                        8:15 am – 8:45 am    9:00 am – 12:00 pm    1:00 pm – 4:00 pm

    Sitting 2                        30 min before speaking test  1:00 pm – 4:00 pm      9:30 am -12:30 pm

    *This is for informational purposes only. Your schedule may be different. You must check your schedule in your IELTS account.

    Yes, wireless headphones are provided and used at all of our locations – Saskatoon and Regina

    Your speaking test schedule is available in your IELTS Account.

    You cannot change the time of your speaking test after it has been scheduled. However, you may request an early or late speaking test when you register. We cannot guarantee a specific time but will try to accommodate your request. Please note that speaking test times may change on test day.

    Please submit a Refund/Test Date Transfer form along with an official letter from your doctor stating that you were unable to take the test on the scheduled date. You may submit this before the test or up to 5 days after the test.

    Yes. The speaking module takes place on the same day as the listening, reading and writing modules. 

    You can take IELTS on paper or on computer. Whichever method you choose, your speaking test will be in person with an IELTS Examiner. 

    Yes. However, access to the washroom is denied under the following circumstances:

    The test instructions are being delivered

    The Listening test is underway (including the 10-minute pause at the end)

    The last 10 minutes of each section

    The paper counting of each section

    No extra time is allowed for washroom breaks. We encourage the test takers to use the washrooms before the registration begins. 

    IELTS ON PAPER

    Results are released 13 days after the test.

    IELTS ON COMPUTER

    Results are released 3-5 days after the test.

    Your results will be available in your IELTS Mobile Account.

    Your candidate number is not needed to check your test results. If you need it for any other reason, please contact us.

    For IELTS on computer,  tests scores are available after 3-5 days.

    For IELTS on paper,  you can see tests scores after 13 days.

    If your address has changed or is incorrect, contact us by email ( info@canesl.ca)  with your new address before your results are released. Unless otherwise instructed, we will send your test results to the address you used when you registered, so it important to use the correct address. 

    Results not sent by courier (which you can track online) are sent via regular postal mail to the address you entered on the online application form. Postal delivery cannot be tracked and can take 1-2 weeks or more depending on location. If your address is correct, then all you can do is wait for them to arrive. If your address is incorrect, please contact us for advice. It is very important that you provide the correct postal address, or you may experience a long wait (and have to pay additional fees) for your results.

    You may request this on the test registration form. If you do so, up to 5 additional Test Report Form's will be free (delivery fees may still apply), as long as they are requested at the time of registration or before results are released. If you request more Test Report Form's after results have been released you must submit an application for the issue of Addtional Test Report Form. There may be additional costs for express delivery, if required.  

    You will receive one copy of your results for yourself. 

    There is no limit on how many copies you may send to recognizing organizations, but you will need to request this and there will be a fee charged if done after your results have been released.

    Yes. You must submit an Enquiry on Results Form by email within 6 weeks of your test date. You must return your original Test Report Form if your scores change. An Enquiry on Results (EOR) takes 2-21 days. The EOR fee is refunded if your scores are changed, less a $25 administrative fee. No refund is given if scores do not change. For more information click here.

    Our IELTS Test Centre number is CA094.

    Following an Enquiry on Results (EOR), your score will only go up or stay the same.

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