CAN-ESL

Complaints & Feedback

We value your feedback and take every concern seriously. If something about your registration, test day experience, results, or any other part of your journey with CAN-ESL didn't meet your expectations, please let us know — we're here to make it right.

How to reach us

  • Emailinfo@canesl.ca
  • Phone306 713 3330 (Mon–Fri, 9:30 AM–5:00 PM)
  • In personVisit us at our Saskatoon or Regina test centre
  • In writingUse the form below and we'll follow up by email

What happens after you contact us

  1. We acknowledge your complaint within 2 business days.
  2. We investigate and aim to respond with an outcome within 10 business days.
  3. If your complaint relates to test-day conduct, irregularities, or IELTS results, it may also need to be escalated to British Council under their global complaints process — we'll tell you if that applies to your case.

Complaining about something that happened on test day? Please tell us before you leave the test centre and complete the Complaint Form for Candidates on the same day. Complaints about a test-day incident cannot be processed after your results have been released.

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